Mobility Solutions

Mobile Sales App, Mobile Service App

Grapes Solutions offers comprehensive mobility solutions that deliver robust and high-performing mobile applications to enterprises. Our field service and sales apps ensure that the built applications have comprehensive coverage, fast time-to-market, and deliver impeccable customer experience across all devices.

The field service industry faces battles several challenges and issues today especially in terms of mobility and accessibility. We at Grapes Solutions strive to manage work orders from remote locations, provide timely customer service, maximize productivity, and optimize resources and assets. Our solutions address safety concerns and maintenance solutions, leveraging technology solutions to meet the needs of the present business environment. We eliminate information silos to leverage the power of data for efficient performance consistently.

Salient Features of our solutions

  • Dispatch and
    Delivery

    Provide better visibility into customer service operations, issued work orders, and optimal resource allocation.

  • Call Center
    authentication

    Leverage user authentication capabilities to eliminate identity theft and reduce costs.

  • Inventory
    optimization

    Deliver prompt insights on asset and inventory availability and efficiency

  • Mobile service
    management

    Enable mobile service managers to update work statuses, resource usage, and performance

  • Work order
    management

    Provide visibility into work order statuses for improved customer service

  • Equipment
    inspection

    Streamline equipment inspections with prompt on-site data entry and data sharing

  • Technician training
    and performance

    Leverage service enablement tools for benefitting field technicians along with instant visibility into performance comparison with peers.

  • Safety
    response

    Access data on remote locations to respond to emergencies.

  • Time and
    attendance

    Set automated, proximity-triggered time and attendance through the mobile worker’s smartphone

  • Customer
    portal

    Supply customers with relevant information about calls, billing,and service in real-time.

Our Smart Mobility Solution in Real-World Scenarios

  • Mobile service technicians can view jobs to attend for the day
  • Details of calls related to issues, availability, product model, are fetched & displayed
  • Customer details derived for quick time scheduling and accessibility
  • Unproductive job calls marked and removed
  • Product details like service history, invoice, warranty are fetched & displayed
  • Enter details of parts to be changed or given under maintenance
  • Photographic evidence of replacement conditions
  • Product details derived from the database based on filters
  • Inventory availability tracking from warehouse including sourcing of unavailable ones
  • Automatic billing of all the completed tasks and service rendered
Benefits of Mobility Solutions

Comprehensive Unified User Experience across devices & processes

Seamless Integrations with enterprise systems forming a cohesive ecosystem for mobile solutions

Multi-pronged strategy to handle security requirements of mobility needs

Improved productivity of Field Sales/ Service personnel and mobile workers

Reduced cost of field sales and service operations with prompt connectivity

Real-time information of inventory, operations, and maintenance schedules

Boost in customer satisfaction with quick time to repair/service schedules

Reduced warranty and maintenance costs

Industries We Serve
...

Home
Appliances

...

Electrical Goods
like TV, AC, Pumps

...

Power Equipment

...

Kitchen
Appliances

...

Consumer
Goods

...

Automotive
Batteries

...

Heavy
Machinery

...

Printing and
Publishing Solutions

...

Facility management
services

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